A&B Sound had a sale over the Easter long weekend. 20% off all CDs other than the ones they already had on special: the two for $15 special, the two for $25 special, and the buy Two-Top-20-Albums-And-Save-$2 special. When I went to pay, I was a little concerned about being overcharged since I had CDs from all of the above categories and had reservations that the items wouldn't be paired up correctly. I was told not to worry, and to trust the computer to figure things out.It was while we were on our way to Watermania in Richmond that I looked at the receipt and realized that I had been charged full price for four of the CDs. So much for trust.
So I dropped by A&B on the way home (luckily, the store was en route) to get a price adjustment, lined up at the till with only my receipt, was then sent by the cashier to the record department to get assistance from the manager, and then had to line up again to for the correction, accompanied by somebody from the record department who had grabbed the four titles from the shelves for scanning. The record department person told the cashier what to do, but the cashier couldn't figure out how to do the refund, which included crediting the CDs and then rescanning them along with a special discount barcode. So the record department chick took over, fiddled around a while, and managed to credit me the amount owed and handed me the four CDs. She couldn't understand why I didn't want them. If you recall, I walked in with only my receipt (well, okay, with my clothes on, too, otherwise there would've been a riot). My copies of the four CDs were in the car.
So, here I am, polishing my own apple:
I was honest enough to not leave the store with the four "free" CDs. Talk about trust!
So, here I am, polishing somebody else's apple:
A co-worker found $40 at the local Quiznos and left the money and contact information—in case nobody claimed the money—with an employee.
The co-worker, after several attempts, finally got in touch with the restaurant manager, and was told by the manager that he was keeping the money because it was found on his premises. Sheesh, so much for doing the right thing! Sometimes you just can't put your trust in others. People can be so infuriating.
[Jacqueline du Pré: A Lasting Inspiration; a 20% off CD from A&B Sound]
4 comments:
"So the record department chick took over, fiddled around a while, and managed to credit me the amount owed and handed me the four CDs. She couldn't understand why I didn't want them. "
Huh? That was hard to follow. I think you forget to add a few words to the first sentence. Maybe it should say "...amount owed and mistakenly tried to give me the 4 CDs that the other girl had taken from the shelves. Or was that the same girl from the record dept and she forgot that she took the CDs from the shelf? Its confusing.
So what does this have to do with the Quiznos incident? Seems different. In the Quiznos case, the money didn't belong to the store. It belonged to the person who lost it and then to the person who found it if the person who lost it didn't claim it. In your case, the CD's belonged to the store.
I forget to close the quote above. I meant to say "...amount owed and mistakenly tried to give me the 4 CDs that the other girl had taken from the shelves. "
Mistakes like yours happen all the time. I am always finding mistakes in my Safeway and Choices receipts. Trust, faith, etc. Its overrated. I downgraded my Telus account from a business service to a residential service. I trusted that the Telus Billing dept did it right. Then on the very next statement, I was still charged for the business service. People at Enron trusted that their CEO was telling them the truth when he said that the company is in great shape and to invest their retirement savings in company stock. When you take your car into the auto shop for an alignment, you trust that they know how to do it right. Yet, they didn't do it right for my car and unless I knew something about cars, I wouldn't have known that it was done wrong. When you drive on the road, you are suppose to trust that drivers won't run a red light. Yet it happens. When you leave your kids at school or daycare, you trust that they are in good hands yet we hear about abuse in the news all the time. Trusting people isn't as great of a virtue as some people think it is.
Anonymous (presumably all three comments above are from the same anonymous):
Yes, it's confusing, with three employees involved, which is why I almost walked out with four free CDs.
But you got it right. The SAME girl. The record department girl grabbed the CDs off the shelf, managed to credit me, and handed me the CDs. She took over from the cashier who couldn't figure out how to credit me, and who directed me to the record department in the first place.
And I am not drawing an analogy between A&B and Quiznos. I am echoing your sentiments in general. I was going to include the many definitions of trust in the post, but didn't. Hey, this is just a blog. Ramblings.
I'll have to keep remembering to check my receipt as I walk out the door.
On a lighter note, this is small time stuff. Having multiple sclerosis, now that's something upsetting. Or losing a child.
Glad somebody's reading this stuff.
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